Comments for Epylium » Epylium – Social Media, Media Relations, and Blogging http://www.epylium.com Mon, 18 Jun 2012 17:10:05 +0000 hourly 1 http://wordpress.org/?v=3.5.1 Comment on Why WellsFargo Sucks at Social Media (and 4 Lessons for Using Twitter as a Customer Service Tool) by Hannah http://www.epylium.com/blog/why-wellsfargo-sucks-at-social-media-and-4-lessons-for-using-twitter-as-a-customer-service-tool/#comment-793 Hannah Mon, 18 Jun 2012 17:10:05 +0000 http://www.epylium.com/?p=706#comment-793 Nice post, Russ. I have a lot to learn from you.

]]> Comment on Why WellsFargo Sucks at Social Media (and 4 Lessons for Using Twitter as a Customer Service Tool) by Epylium http://www.epylium.com/blog/why-wellsfargo-sucks-at-social-media-and-4-lessons-for-using-twitter-as-a-customer-service-tool/#comment-697 Epylium Wed, 02 May 2012 00:21:40 +0000 http://www.epylium.com/?p=706#comment-697 Hi James – thanks for the reply.

I definitely want you all to succeed. I do bank there, after all! Hopefully there aren’t too many barriers in the way of improving in this area.

]]> Comment on Why WellsFargo Sucks at Social Media (and 4 Lessons for Using Twitter as a Customer Service Tool) by James http://www.epylium.com/blog/why-wellsfargo-sucks-at-social-media-and-4-lessons-for-using-twitter-as-a-customer-service-tool/#comment-643 James Mon, 23 Apr 2012 16:23:30 +0000 http://www.epylium.com/?p=706#comment-643 Hi Russell, my name is James and I manage the Wells Fargo team that operates @Ask_WellsFargo. We appreciate your feedback and apologize for the frustrating experience you had with getting support for My Money Map. We do our best to help customers who reach out to us on Twitter and regret the miscommunication that occurred regarding the service disruption related to the upgrade of the tool. If you have any additional feedback or questions, feel free to email us at socialwebteam@wellsfargo.com. We look forward to improving our customer support efforts on Twitter, and hope to exceed your expectations in the future. Thanks – James.

]]> Comment on Why WellsFargo Sucks at Social Media (and 4 Lessons for Using Twitter as a Customer Service Tool) by Epylium http://www.epylium.com/blog/why-wellsfargo-sucks-at-social-media-and-4-lessons-for-using-twitter-as-a-customer-service-tool/#comment-589 Epylium Wed, 18 Apr 2012 01:53:28 +0000 http://www.epylium.com/?p=706#comment-589 If that’s the case, then I need to add a Primary Rule that would go before all others: do NOT use A.I. to manage your customer service Twitter account!

- Thanks for reading!

]]> Comment on Why WellsFargo Sucks at Social Media (and 4 Lessons for Using Twitter as a Customer Service Tool) by Tom Simon http://www.epylium.com/blog/why-wellsfargo-sucks-at-social-media-and-4-lessons-for-using-twitter-as-a-customer-service-tool/#comment-586 Tom Simon Tue, 17 Apr 2012 22:09:02 +0000 http://www.epylium.com/?p=706#comment-586 Russ, Thanks for this interesting case history. After you’ve heard from Steph a few times, don’t you wonder if she (it) isn’t actually a artificial intelligence enabled computer responder?

]]> Comment on How to Market the Great Books to America’s Most Literate City by Prof. John Dean http://www.epylium.com/blog/how-to-market-the-great-books-to-americas-most-literate-city/#comment-242 Prof. John Dean Sun, 04 Mar 2012 16:47:47 +0000 http://www.epylium.com/?p=654#comment-242 Dear Sir,

As a SJC graduate (BA degree) & subsequent professor (of Cultural History), I couldn’t agree more about the challenge involved in marketing St. John’s.

On first reflection, I almost feel like the answer lies in that great old story about the journalist who asked Louis Armstrong: “What is Jazz?”. And Armstrong answered: “Man, if you gotta ask – you aint ever gonna know!”

But acessible answers & marketing means need be pursued.
I think your idea about what St. John’s positively does not have is great.
This targets, then, the kind of hardcore thoughtful Liberal arts student that would try Reed College or Marlboro.
And why not?

Finally, I think The Great Books themselves, as a great good to learn about in & of themselves, must be stressed repeatedly.
Why?
Not because of some sacred, pie-in-the-sky, elitist code of laws established by a council of fuddy-duddy elders, a crusty canon.

It is because these are the books that changed the world.

No?

Best:

– J. Dean.

Prof. John Dean,
University of Versailles,
France.

]]> Comment on Obama Message Team: It’s NOT the Economy, Stupid by Lynne http://www.epylium.com/blog/obama-message-team-its-not-the-economy-stupid/#comment-24 Lynne Mon, 21 Nov 2011 20:18:16 +0000 http://www.rmsstrategies.com/?p=524#comment-24 So well written. Nice to know that clear prose has not altogether disappeared from the English language.

]]> Comment on Occupy Wall Street and the Evolution of a Brand by will marshall http://www.epylium.com/blog/occupy-wall-street-and-the-evolution-of-a-brand/#comment-23 will marshall Thu, 03 Nov 2011 12:43:49 +0000 http://www.rmsstrategies.com/?p=516#comment-23 Good post. Interesting how some things (most, really) have a brand – whether they want to or not…

]]> Comment on The Print Ads of DC’s Wells Fargo-Wachovia Transition by Tom Simon http://www.epylium.com/blog/the-print-ads-of-dcs-wells-fargo-wachovia-transition/#comment-22 Tom Simon Fri, 21 Oct 2011 15:38:07 +0000 http://www.rmsstrategies.com/?p=484#comment-22 I think you should consider the role of the FDIC, which pressures larger banks to take over smaller ones.

]]> Comment on Anger in Search of a Brand by Russell Max Simon http://www.epylium.com/blog/anger-in-search-of-a-brand/#comment-21 Russell Max Simon Sun, 02 Oct 2011 23:40:37 +0000 http://www.rmsstrategies.com/?p=467#comment-21 Word.

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